ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus Claim

Design, automate, deliver, and manage critical IT and business services

  Write a Review Visit Website  

ManageEngine ServiceDesk Plus Overview

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offering efficiency gains and freeing up time for strategic initiatives. With an integrated knowledge base, it allows for collaborative problem-solving and faster issue resolution. ManageEngine ServiceDesk Plus can adapt to your specific requirements, offering flexibility for managing various IT environments. Its mobile-friendly design ensures accessibility on the go, providing convenience and productivity. ServiceDesk Plus is a comprehensive solution that can significantly improve your IT support capabilities.

Read More

ManageEngine ServiceDesk Plus Screenshot & Video

Contact Details

  • Vendor Name ManageEngine
  • Founded 2002
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Serbian, Spanish, Swedish, Vietnamese

Industries

Information Technology & Services

ManageEngine ServiceDesk Plus Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Location Tracking
  • Arrow Icon Work Order Management
  • Arrow Icon Audit Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Inventory Management
  • Arrow Icon Equipment Tracking
  • Arrow Icon Reservations Management
  • Arrow Icon Cost Tracking
  • Arrow Icon Maintenance Management
  • Arrow Icon Inventory Tracking
  • Arrow Icon Barcoding/RFID
  • Arrow Icon Disposal Management
  • Arrow Icon Check-in/Check-out
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Compliance Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon IT Asset Tracking
  • Arrow Icon Multi-Location
  • Arrow Icon Depreciation Management
  • Arrow Icon Fixed Asset Management
  • Arrow Icon Purchase Order Management
  • Arrow Icon GPS
  • Arrow Icon Safety Incident Management
  • Arrow Icon Investigation Management
  • Arrow Icon On Call Scheduling
  • Arrow Icon Corrective and Preventive Actions (CAPA)
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Disaster Recovery
  • Arrow Icon Task Management
  • Arrow Icon Workflow Management
  • Arrow Icon Incident Reporting
  • Arrow Icon Audit Trail
  • Arrow Icon OSHA Compliance
  • Arrow Icon Status Tracking
  • Arrow Icon Communications Management
  • Arrow Icon IT Incident Management
  • Arrow Icon Ticket Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Compliance Tracking
  • Arrow Icon Cost Tracking
  • Arrow Icon Procurement Management
  • Arrow Icon Supplier Management
  • Arrow Icon Configuration Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Maintenance Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Audit Management
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Requisition Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Barcode/Ticket Scanning
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Release Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Knowledge Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Self Service Portal
  • Arrow Icon Workflow Management
  • Arrow Icon Service Catalog
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Configuration Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Problem Management
  • Arrow Icon Compliance Management
  • Arrow Icon Task Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Resource Allocation & Planning
  • Arrow Icon Service Request Management
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Change Management
  • Arrow Icon Incident Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IT Asset Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Procurement Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Prioritization
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Mobile Access
  • Arrow Icon Support Ticket Management
  • Arrow Icon CMDB
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Problem Management
  • Arrow Icon Customer Support
  • Arrow Icon Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management

ManageEngine ServiceDesk Plus Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Quote Based Quote Based
Pricing Page   Trial Page   Demo Page  

Top ManageEngine ServiceDesk Plus Alternatives

View all ManageEngine ServiceDesk Plus Alternatives

Zendesk Suite

Dynamics 365

Jira Service Management

Zoho CRM Verified Profile

ManageEngine ServiceDesk Plus FAQs

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offering efficiency gains and freeing up time for strategic initiatives. With an integrated knowledge base, it allows for collaborative problem-solving and faster issue resolution. ManageEngine ServiceDesk Plus can adapt to your specific requirements, offering flexibility for managing various IT environments. Its mobile-friendly design ensures accessibility on the go, providing convenience and productivity. ServiceDesk Plus is a comprehensive solution that can significantly improve your IT support capabilities.

  • No, ManageEngine ServiceDesk Plus does not offer a free version.

  • Yes, ManageEngine ServiceDesk Plus offers a free trial.

  • No, Credit Card details are not required for the ManageEngine ServiceDesk Plus trial.

  • ManageEngine ServiceDesk Plus supports the following payment frequencies:

    • Quote Based

  • Yes, ManageEngine ServiceDesk Plus offers an API.

  • ManageEngine ServiceDesk Plus offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • ManageEngine ServiceDesk Plus offers training with the following options:
    • In-person , Webinar , Documentation

  • ManageEngine ServiceDesk Plus supports the following languages:
    • Arabic , Chinese , Danish , Dutch , English , French , German , Hebrew , Italian , Japanese , Norwegian , Polish , Portuguese , Russian , Serbian , Spanish , Swedish , Vietnamese

  • Following are the typical users of the ManageEngine ServiceDesk Plus:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • ManageEngine ServiceDesk Plus supports the following deployment:
    • Cloud Hosted , On-Premise

  • ManageEngine ServiceDesk Plus supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux

ManageEngine ServiceDesk Plus Comparisons

ManageEngine ServiceDesk Plus vs Dynamics 365

ManageEngine ServiceDesk Plus vs Zendesk Suite

ManageEngine ServiceDesk Plus vs Odoo

ManageEngine ServiceDesk Plus vs Jira Service Management

ManageEngine ServiceDesk Plus vs Zoho Desk

ManageEngine ServiceDesk Plus vs SolarWinds Service Desk

ManageEngine ServiceDesk Plus vs Web Help Desk

ManageEngine ServiceDesk Plus vs Freshdesk

ManageEngine ServiceDesk Plus vs Freshservice

ManageEngine ServiceDesk Plus vs monday.com

ManageEngine ServiceDesk Plus vs Bitrix24

ManageEngine ServiceDesk Plus vs Cherwell Service Management

ManageEngine ServiceDesk Plus vs Quickbase

ManageEngine ServiceDesk Plus vs ConnectWise Automate

ManageEngine ServiceDesk Plus vs Autotask PSA

ManageEngine ServiceDesk Plus vs Lansweeper

ManageEngine ServiceDesk Plus vs Insightly

ManageEngine ServiceDesk Plus vs TeamDynamix

ManageEngine ServiceDesk Plus vs HappyFox Help Desk

ManageEngine ServiceDesk Plus vs OTRS