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Cloud Based Help Desk Software

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Spiceworks Cloud Help Desk Overview

Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ticketing interface simplifies the process of submitting and managing support requests. Additionally, Spiceworks integrates seamlessly with email to provide an easy way for users to create and update tickets. It also offers real-time reporting tools and gives insights into help desk performance and workload. Importantly, it's free to use, which makes it an ideal choice for small to medium-sized businesses looking for a cost-effective IT support solution.

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Spiceworks Cloud Help Desk Screenshot & Video

Contact Details

  • Vendor Name Ziff Davis
  • Founded 2006
  • Location United States
  • Employees 101-500

Support

  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Computer & Network Security, Information Technology & Services

Spiceworks Cloud Help Desk Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Change Management
  • Arrow Icon SLA Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Knowledge Management
  • Arrow Icon Dashboard
  • Arrow Icon Audit Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Patch Management
  • Arrow Icon Capacity Management
  • Arrow Icon Configuration Management
  • Arrow Icon License Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Compliance Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Server Monitoring
  • Arrow Icon Event Logs
  • Arrow Icon Task Management
  • Arrow Icon Incident Management
  • Arrow Icon SSL Security
  • Arrow Icon Audit Trail
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Ticket Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Chat/Messaging
  • Arrow Icon Issue Auditing
  • Arrow Icon IT Asset Tracking
  • Arrow Icon IT Risk Management
  • Arrow Icon Network Security
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Collaboration Tools
  • Arrow Icon Event Logs
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Performance Metrics
  • Arrow Icon Issue Tracking
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real Time Reporting
  • Arrow Icon Audit Management
  • Arrow Icon Root Cause Analysis
  • Arrow Icon Incident Management
  • Arrow Icon Baseline Manager
  • Arrow Icon Transaction Monitoring
  • Arrow Icon Server Monitoring
  • Arrow Icon Uptime Reporting
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Application Management
  • Arrow Icon Database Monitoring
  • Arrow Icon Container Monitoring
  • Arrow Icon Contract/License Management
  • Arrow Icon Compliance Tracking
  • Arrow Icon Cost Tracking
  • Arrow Icon Procurement Management
  • Arrow Icon Supplier Management
  • Arrow Icon Configuration Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Maintenance Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Audit Management
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Requisition Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Barcode/Ticket Scanning
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Release Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Knowledge Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Self Service Portal
  • Arrow Icon Workflow Management
  • Arrow Icon Service Catalog
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Configuration Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Problem Management
  • Arrow Icon Compliance Management
  • Arrow Icon Task Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Resource Allocation & Planning
  • Arrow Icon Service Request Management
  • Arrow Icon Mobile Network Troubleshooting
  • Arrow Icon Web Traffic Reporting
  • Arrow Icon Network Analysis
  • Arrow Icon Monitoring
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Configuration Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Server Monitoring
  • Arrow Icon Connectivity Management
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Performance Management
  • Arrow Icon Network Monitoring
  • Arrow Icon Uptime Reporting
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Change Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Event Logs
  • Arrow Icon Data Visualization
  • Arrow Icon Intrusion Prevention System
  • Arrow Icon Bug/Issue Capture
  • Arrow Icon Scheduling
  • Arrow Icon Capacity Planning
  • Arrow Icon Event Logs
  • Arrow Icon Incident Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon CPU Monitoring
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Patch Management
  • Arrow Icon Server Monitoring
  • Arrow Icon Virtual Machine Monitoring
  • Arrow Icon Email Monitoring
  • Arrow Icon Credential Management
  • Arrow Icon API
  • Arrow Icon Inventory Management
  • Arrow Icon Event Logs
  • Arrow Icon Server Monitoring
  • Arrow Icon Capacity Management
  • Arrow Icon Uptime Reporting
  • Arrow Icon Web Traffic Reporting
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Data Visualization
  • Arrow Icon Activity Dashboard
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Performance Monitoring
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Change Management
  • Arrow Icon Incident Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IT Asset Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Procurement Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Prioritization
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Mobile Access
  • Arrow Icon Support Ticket Management
  • Arrow Icon CMDB
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Problem Management
  • Arrow Icon Customer Support
  • Arrow Icon Analytics
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Transaction Monitoring
  • Arrow Icon Event Logs
  • Arrow Icon Visitor Tracking
  • Arrow Icon Uptime Reporting
  • Arrow Icon Availability Testing
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Performance Metrics
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Data Visualization
  • Arrow Icon FTP Monitoring
  • Arrow Icon Server Monitoring

Spiceworks Cloud Help Desk Pricing

Pricing Type

  • Pricing Type Free

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

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Spiceworks Cloud Help Desk FAQs

Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ticketing interface simplifies the process of submitting and managing support requests. Additionally, Spiceworks integrates seamlessly with email to provide an easy way for users to create and update tickets. It also offers real-time reporting tools and gives insights into help desk performance and workload. Importantly, it's free to use, which makes it an ideal choice for small to medium-sized businesses looking for a cost-effective IT support solution.

  • No, Spiceworks Cloud Help Desk does not offer a free version.

  • No, Spiceworks Cloud Help Desk does not offer any free trial.

  • No, Credit Card details are not required for the Spiceworks Cloud Help Desk trial.

  • No, Spiceworks Cloud Help Desk does not offer an API.

  • Spiceworks Cloud Help Desk offers support with the following options:
    • Chat , Knowledge Base

  • Spiceworks Cloud Help Desk offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Spiceworks Cloud Help Desk supports the following languages:
    • English

  • Following are the typical users of the Spiceworks Cloud Help Desk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Spiceworks Cloud Help Desk supports the following deployment:
    • Cloud Hosted

  • Spiceworks Cloud Help Desk supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux

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