Best Online Telephony Software

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Google Voice is a versatile telephony software that provides users with a comprehensive suite of communication tools, seamlessly integrating voice calls, text messaging, and voicemail into a single platform. Ideal for both personal and business use, Google Voice allows users to obtain a dedicated phone number that can be accessed from multiple devices, including smartphones, tablets, and computers... Read more about Google Voice

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... Read more about Amazon Connect

Zendesk Sell is a sales automation software designed for enhancing productivity in sales processes. It offers a streamlined interface for managing sales pipelines, ensuring efficient tracking of deals from initiation to closure. The software integrates with email, allowing for easy communication and follow-up with prospects. It features detailed reporting tools, providing valuable insights into sa... Read more about Zendesk Sell

Zendesk Talk is a comprehensive telephony software solution integrated with the Zendesk customer service platform, designed to enhance customer interactions and streamline call center operations. With Zendesk Talk, businesses can manage phone support calls directly within the Zendesk interface, offering a seamless experience for both agents and customers. The platform includes features like call f... Read more about Zendesk Talk

Placetel is a cloud-based call center software designed to help businesses manage customer interactions, improve communication efficiency, and enhance customer service. The platform offers features such as call routing, IVR (Interactive Voice Response), call forwarding, and real-time call tracking, enabling businesses to optimize their call center operations. Placetel also includes tools for team ... Read more about Placetel

Zoho Voice is a robust telephony software designed to help businesses enhance communication, streamline customer interactions, and improve sales performance. The platform integrates seamlessly with other Zoho applications, such as Zoho CRM, enabling users to make and receive calls, log interactions, and manage customer data from a single interface. Zoho Voice supports VoIP calling, call forwarding... Read more about Zoho Voice

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers use to build custom communication solutions tailored to specific business needs. Twilio enables seamless integration of ... Read more about Twilio

GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video conferences, and send instant messages—all from a single platform. The software is cloud-based, enabling users to access ... Read more about GoTo Connect

Grasshopper is a cloud PBX software that helps businesses manage their phone systems with flexibility and ease. This virtual phone system enables businesses to maintain a professional image with features such as toll-free numbers, call forwarding, voicemail-to-email, and custom greetings. With Grasshopper, users can make and receive calls from their mobile devices, ensuring they can stay connected... Read more about Grasshopper

Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Fresh... Read more about Freshcaller

RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

Tuenti is a modern telephony software designed to simplify communication for businesses and individuals. With its comprehensive suite of features, Tuenti offers seamless voice and video calling, messaging, and collaboration tools, all integrated into a single platform. Users can make high-quality calls over the internet, reducing communication costs significantly. The software also allows for grou... Read more about Tuenti

RingCentral Engage Voice is an advanced predictive dialer software designed to help contact centers increase agent productivity, reduce wait times, and improve customer engagement. By using algorithms to predict when agents will be available to take calls, Engage Voice ensures that customers are connected to an available agent as soon as possible. The predictive dialer automatically dials numbers,... Read more about RingCentral Engage Voice

RingEX is a cloud-based business phone system software designed to help organizations streamline their communication processes and enhance collaboration. This software offers a wide range of features, including VoIP calling, call forwarding, voicemail-to-email, and conference calling, allowing businesses to communicate more effectively and efficiently. RingEX integrates seamlessly with other busin... Read more about RingEX

The Vonage Contact Center is an innovative cloud-based communication solution designed for businesses seeking to enhance customer interactions. It integrates seamlessly with CRM systems, like Salesforce, to provide a unified view of customer data. The platform features intelligent call routing, ensuring customers are connected to the most appropriate agent quickly. It offers multi-channel support,... Read more about Vonage Contact Center

MiVoice Business Solution is a comprehensive business phone systems software designed to enhance communication and collaboration within organizations. This platform offers a suite of features for managing voice calls, video conferencing, and team messaging seamlessly. With its user-friendly interface, employees can easily access communication tools, enabling efficient collaboration across departme... Read more about MiVoice Business Solution

Vonage Business Communications is a leading telephony software solution designed to enhance communication and collaboration within organizations. This cloud-based platform offers a wide range of features, including voice calling, video conferencing, messaging, and team collaboration tools, all integrated into a single application. Vonage enables businesses to streamline their communication process... Read more about Vonage Business Communications

Unify OpenScape Business is a comprehensive telephony software designed to streamline communication for small and medium-sized enterprises. The platform integrates voice, video, messaging, and conferencing into a unified communication solution, enhancing collaboration and productivity. OpenScape Business supports VoIP and traditional telephony systems, offering flexibility for diverse operational ... Read more about Unify OpenScape Business

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Talkroute is a versatile business phone systems software designed to enhance communication and collaboration within organizations. This platform provides a comprehensive suite of tools for managing phone calls, texts, and voicemails, ensuring that businesses can stay connected with their customers and teams. With features like virtual phone numbers, call forwarding, and automated greetings, Talkro... Read more about Talkroute

Optus Loop is a comprehensive telephony software solution designed to enhance communication for businesses of all sizes. This platform provides a robust set of features, including voice calling, conferencing, and messaging, all integrated into a single user-friendly interface. Optus Loop allows users to make high-quality voice calls over the internet, significantly reducing costs associated with t... Read more about Optus Loop

Dialpad is an innovative predictive dialer software designed to enhance the efficiency of sales and customer service teams. This platform utilizes advanced algorithms to automatically dial phone numbers and connect agents with live calls, minimizing idle time and increasing productivity. With Dialpad, users can easily manage call lists, track customer interactions, and access real-time analytics t... Read more about Dialpad

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX