Best Online IVR Software

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... Read more about Amazon Connect

Zoho Voice is a robust telephony software designed to help businesses enhance communication, streamline customer interactions, and improve sales performance. The platform integrates seamlessly with other Zoho applications, such as Zoho CRM, enabling users to make and receive calls, log interactions, and manage customer data from a single interface. Zoho Voice supports VoIP calling, call forwarding... Read more about Zoho Voice

Contact Center Hub is a comprehensive contact center software designed to enhance the efficiency and effectiveness of customer support operations. The platform offers a wide range of tools for managing inbound and outbound communications, including automatic call distribution, interactive voice response (IVR), and intelligent call routing based on agent skill sets and availability. With features s... Read more about Contact Center Hub

IP Contact Center (IPCC) is a state-of-the-art Call Center Software designed to enhance the efficiency, productivity, and customer satisfaction of call center operations. It offers a comprehensive platform for managing inbound and outbound calls, tracking customer interactions, and optimizing call center workflows, ensuring that businesses can deliver exceptional customer service and support. IP C... Read more about IP Contact Center (IPCC)

Verizon Conversational IVR is a state-of-the-art Interactive Voice Response (IVR) Software designed to enhance customer service and streamline call center operations for businesses of all sizes. It offers a comprehensive platform for creating, deploying, and managing advanced IVR systems that can handle a wide range of customer interactions, ensuring efficient and personalized service experiences.... Read more about Verizon Conversational IVR

Virtual Contact Center (VCC) is a state-of-the-art Call Center Software designed to optimize customer service operations for businesses of all sizes. It offers a comprehensive platform for managing inbound and outbound calls, tracking customer interactions, and enhancing agent performance. VCC features an intuitive dashboard that allows supervisors to monitor call volumes, average handling times, ... Read more about Virtual Contact Center (VCC)

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers use to build custom communication solutions tailored to specific business needs. Twilio enables seamless integration of ... Read more about Twilio

Nuance Conversational IVR is an interactive voice response (IVR) software that uses conversational AI to provide a more intuitive and efficient way for customers to interact with businesses over the phone. Unlike traditional IVR systems that rely on touch-tone buttons, Nuance Conversational IVR leverages natural language processing (NLP) to allow customers to speak their requests and receive real-... Read more about Nuance Conversational IVR

GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video conferences, and send instant messages—all from a single platform. The software is cloud-based, enabling users to access ... Read more about GoTo Connect

Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Fresh... Read more about Freshcaller

RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

RingCentral Engage Voice is an advanced predictive dialer software designed to help contact centers increase agent productivity, reduce wait times, and improve customer engagement. By using algorithms to predict when agents will be available to take calls, Engage Voice ensures that customers are connected to an available agent as soon as possible. The predictive dialer automatically dials numbers,... Read more about RingCentral Engage Voice

RingEX is a cloud-based business phone system software designed to help organizations streamline their communication processes and enhance collaboration. This software offers a wide range of features, including VoIP calling, call forwarding, voicemail-to-email, and conference calling, allowing businesses to communicate more effectively and efficiently. RingEX integrates seamlessly with other busin... Read more about RingEX

VoiceMail is a sophisticated IVR (Interactive Voice Response) software designed to enhance customer service and streamline call center operations. It offers a comprehensive suite of tools for managing incoming calls, directing callers to the appropriate departments or agents, and providing automated responses to common inquiries. VoiceMail’s intuitive interface allows businesses to create and cu... Read more about VoiceMail

CyzoPHONE is an intuitive Interactive Voice Response (IVR) software solution that enables businesses to automate their customer service operations, providing customers with self-service options and improving overall efficiency. With CyzoPHONE, businesses can design custom IVR systems that allow callers to interact with pre-recorded voice prompts or menu options to quickly resolve inquiries, check ... Read more about CyzoPHONE

RingCX is an advanced contact center software solution that helps businesses enhance customer support and improve communication efficiency. The platform integrates with various communication channels, including voice, email, chat, and social media, enabling businesses to engage with customers across multiple touchpoints. RingCX offers features like automatic call distribution, call routing, and re... Read more about RingCX

The Vonage Contact Center is an innovative cloud-based communication solution designed for businesses seeking to enhance customer interactions. It integrates seamlessly with CRM systems, like Salesforce, to provide a unified view of customer data. The platform features intelligent call routing, ensuring customers are connected to the most appropriate agent quickly. It offers multi-channel support,... Read more about Vonage Contact Center

MiContact Center Business is a comprehensive Interactive Voice Response (IVR) Software designed to enhance customer service and streamline call center operations for businesses of all sizes. The platform offers a wide range of features that automate and optimize the handling of incoming and outgoing calls, ensuring efficient and personalized interactions with customers. MiContact Center Business p... Read more about MiContact Center Business

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Ivanti Voice is a powerful IVR (Interactive Voice Response) software solution designed to enhance customer interactions and streamline communication processes. This innovative platform allows businesses to automate call handling through customizable voice menus, ensuring that customers receive the information they need promptly and efficiently. With features such as speech recognition, call routin... Read more about Ivanti Voice

Verint IVR (Interactive Voice Response) is an advanced artificial intelligence (AI) software solution designed to enhance customer service by automating communication and improving the efficiency of call center operations. Using natural language processing and machine learning, Verint IVR can understand and respond to customer inquiries in real-time, providing personalized support without the need... Read more about Verint IVR

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX